Cancellation and Refund

Cancellation Policy

Zubiya believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the Zubiya marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • However, replacement can be made if the customer establishes that the quality of product delivered is not good within 24 hours.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
  • In cancellation of Online paid orders cancellation within 48 hours of placing the order, The customer will be liable to get full cash refund paid to the Brand.
  • For cancellation of COD orders the product will not be dispatched to the customer, and the customer will not be liable to get any refund.

 

 

Refund Policy

 

When you buy our products/services, your purchase is covered by gift certificate.We will not be providing cash back policy, You will receive the same amount of gift certificate from Zubiya which can be redeemed within 6 months of date of issue. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund gift certificate which is viable for 6months from the date of issue of gift certificate. Please take a note that No cash back will be provided if your shopped amount is less than provided in the gift certificate.We develop and sell ballerinas that we use ourselves every day and have thousands of satisfied customers worldwide..To request a refund, simply contact us(P.gusainarts@gmail.com) with your purchase details within fifteen (7) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.Refunds of gift certificate are being processed within 21 days  working days period.