CASH ON DELIVERY is applicable on on Standard products
NO CASH ON DELIVERY ON CUSTOMIZED PRODUCTS ( Custom Zubies)
Exchange of sale items
ALL ITEMS BOUGHT FROM THE SALE SECTION ARE NOT ELIGIBLE FOR RETURN/ EXCHANGE/ REFUNDS!
Exchange of items that are not on sale.
The Exchange courier cost will be borne by the customer both ways, You will have to ship the product back to us at the below given address and to receive the exchange piece pay the exchange courier cost 150rs.
ADDRESS TO RETURN SHOES:ZUBIYA.COM 11, LAKHI BAGH, DEHRADUN-248001 PHONE-110070
Cash/ Monetary refunds are not provided as our products are made on order..
In case the product does not fit you, you can exchange the same within 7 days of receiving the product for a different size
How is item eligible for exchange?
Item must be unused & in the same condition in which you received it.
It should be in its original packaging accompanied by a proof of purchase.
Returned items received will be examined by the quality check team. Failing to meet the qualifying conditions mentioned will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
If you purchase from a retail store or 3rd party website other than ZUBIYA the inquiry must be made directly through that retailer.
Return Process: In order to return a pair of shoes, customers can press on the RETURN tab on the main menu or you can find the link here - https://www.zubiya.com/order-return
For easy returns and exchange message us on -9990435711